How do I get a refund from Aetna?
How to submit a refund
- A letter explaining the reason for the refund.
- A copy of the provider’s Explanation of Benefit statement.
- In the case of incorrect coordination of benefits, the primary carrier’s explanation of benefits statement.
- Corrected bill.
How do I get Aetna remittance advice?
Enroll in electronic remittance advice (ERA) and electronic funds transfer (EFT) by downloading a form from www.aetnapaperlessoffice.com. You can also change an ERA arrangement or your bank account using the form. You can also enroll in EFT through the Council for Affordable Quality Healthcare’s website.
What company owns Aetna?
How do I contact Aetna CEO?
Call us. 1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET. This is the phone number for the Corporate Contact Center.
Can I submit claims electronically Aetna?
Submitting your claims electronically is quick, convenient and easy. Choose the option that works best for you.
Does Aetna accept paper claims?
We accept paper claims that contain all data elements contained on CMS-1450 or CMS-1500 (or successor standard) forms. Elements include: member identification number, Social Security number, dates of service, and complete and accurate breakdown of services. Other data elements may be required as well.
What is an EFT trace number?
Trace number – The trace number found in the EFT addenda record links the ERA and EFT together for ease in matching and posting your payments. It is located in the TRN02 segment in the ERA. • Our trace number includes an eight-digit practice account. number followed by the date (yyyymmdd).
How can I contact Aetna?
How to request reimbursement from Aetna?
Aetna Inc. PO Box 14079 Lexington, KY 40512-4079 If we identify an overpayment If we have identified an overpayment and request a refund, please mail the check. along with a copy of the overpayment request letter we sent you, to the address provided in the letter.
How do you contact Aetna Insurance?
– Make sure you are calling the correct number. Aetna has different contact information for different programs and services. – Before calling, assemble necessary information and documentation. – Have a way to take notes during your call.
What is the customer service number for Aetna?
Aetna Medicare Customer Service Phone Number. 800-872-3862. Contact Aetna – Health Insurance Plans Aetna.Health (9 days ago) 1-800-US-AETNA ( 1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.This is the phone number for the Corporate Contact Center. They do not have access to member accounts but they can provide Aetna Member Services contact information.