How do I contact Royal Caribbean by phone?
contact us
- Individual Reservations. Mon-Sun 7am-2am (EST)
- Group Reservations (sailing with 8 or more staterooms) 800-465-3595.
- Royal Customer Service. 800-256-6649.
- Crown & Anchor Society. 800-526-9723.
- Casino Royale Reservation Center. 888-561-2234.
- Air2Sea arrangements. 844-278-9745.
- Day of Sailing help.
- Online Assistance.
Where is Royal Caribbean call center?
Springfield, Oregon
Royal Caribbean has operated a call center in the town of Springfield, Oregon since 2006 in a customized office which is designed to look like a cruise ship (see article below).

Does Royal Caribbean have live chat?
Online ChatRoyal Caribbean International / Customer service chat
How do I contact Royal Caribbean for a refund?
Get support by Phone or Email
- 866-562-7625. 866-562-7625.
- Email Your Questions. Email Your Questions.
- Locate a Travel Agent.
How do I contact someone on a cruise?

If you absolutely must speak with your loved one immediately, you can reach her at any time (except when she is off the ship during a port visit) through Dial a Ship. Call 1-877-225-7447 and provide the ship name.
How do I talk to someone on a cruise ship?
If you are trying to reach a guest onboard the ship, you can make a call to their stateroom and optionally leave a message. Use of the phones for calls to a guest’s stateroom is complimentary. Of course, it requires the guest to be in the room to answer the call and/or check the voicemail.
How do I contact royal up?
Get support by Phone or Email
- 1800 754 500. 1800 754 500.
- Email Your Questions. Email Your Questions.
- Locate a Travel Agent.
How do I text Royal Caribbean customer service?
- Call our Royal Customer Service Team (24 hours / 7 days a week)800-256-6649.
- Text our Royal Customer Service Team (9am-10pm EST / 7 days a week)800-256-6649.
How do I chat on Royal Caribbean app?
Royal Caribbean’s chat offers one-to-one guest chat, along with group chats. Once onboard the ship and logged onto Royal Caribbean’s Wi-Fi network (no internet package required to use the app), other guests will show up as offline or online but are only online if they have the app opened and to the “chat” window.
Do you get a refund if your cruise is Cancelled?
Many cruise lines have greatly eased their cancellation policies. In most cases, you will be offered either a future cruise credit equal to the amount you paid, a refund to your original form of payment or a combination of the two.
What happens if you get Covid on a cruise ship?
Where do cruise ships isolate passengers? If you test positive for COVID-19 on a cruise, you will be relocated from your booked room to a cabin in an area known on some ships as the “Red Zone,” near the ship’s medical facilities.
How do you contact a cruise in an emergency?
In the event of a true emergency, family may contact our call center at 1-800-227-6482 on Mon – Sun, 7:00am – 12am EST.